FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship?

We offer worldwide shipping. Delivery times and costs vary depending on the destination and will be calculated at checkout.

2. How long does it take to receive my order?

Each Ágata María piece is carefully handcrafted, so we require 10 to 15 business days for processing before shipping. Estimated delivery times:

• Colombia: 3-5 business days

• International: 7-10 business days, depending on location

Once your order is shipped, you will receive a tracking number to monitor its status.

3. Do you accept returns or exchanges?

We do not accept returns due to the artisanal nature of our products. However, if you receive a defective or incorrect item, we offer exchanges. Please contact us within 5 days of receiving your order at help@agatamaria.com for assistance.

4. Do you offer custom pieces?

Yes, we offer custom orders for select designs. If you're interested in a bespoke piece, please contact us at help@agatamaria.com for more details.

5. How do I care for my garment?

To preserve the beauty and quality of your Ágata María piece:

• Hand wash with cold water and mild detergent.

• Avoid wringing or harsh scrubbing.

• Lay flat to dry in the shade.

• Do not bleach or tumble dry.

6. Do I have to pay customs duties on international orders?

International orders may be subject to customs duties or taxes, which are determined by your country’s regulations. These charges are the responsibility of the recipient.

7. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods available at checkout.

8. How can I contact customer support?

For any inquiries, feel free to reach out to us at help@agatamaria.com or through our contact form on the website. Our team will get back to you as soon as possible.